Overall, has IT added or detracted from the amount of HRM work? In what ways? Interviews
among respondents provide a mixed assessment of this impact. Some managers felt their work was made easier; others said it was harder.One respondent reflected both views: “Life is easier as a result of IT.Work is more difficult because of the explosion of requests for information. E-mail has made communicating easier though.” Ways it was made easier include allowing greater access to information, gaining useful feedback, conserving time, improving data gathering and analysis, reducing reliance on paper forms and clerical staff, expanding managers’ capacity to visualize and model solutions to problems, enabling quicker and better decision making, and improving communication throughout the hierarchy and with a wider range of stakeholders. Typical comments in this regard are, “I feel I have better access of information which allows me to make decisions instead of spending time on research”; “I am excited about what it can do for us—so many processes that can expedite things and help in gathering and sorting data”; “I can set up meetings without making a phone call.” Examples of applications that made work easier are automated applicant tracking and screening (selection), job posting (Internet), contract bidding, position classifying, and training software.
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